Welcome to Jo Johns Education
What does Jo Johns Education do - how will I help you?
I specialise in IT Service Management (ITSM) Education and
Consultancy with an emphasis on the key component - your people.
I
provide practical and pragmatic advice,
education and consultancy that is highly relevant to all IT staff,
irrespective of which team they work in or their level of seniority.
We
can all make improvements in the manner in which we interact with
others, how we conduct ourselves, our professionalism and the
perceptions others have of us.
In today's highly competitive ITSM industry we cannot afford NOT to.
Take it from the Top
Book 1 of the new Service Management and Customer Service series
If you are looking to transform your approach to customer service and support, to understand and deliver what customers need from IT, then this essential little book is for you. Packed full of practical
advice and ideas, it is compact and written in plain and understandable
language.
This straightforward, easy-to-follow 12-step process gives you the
building blocks to help you engage with, and develop better relationships with,
your customers.
It shows you how to find out and understand what services and
support customers need, and offers many common-sense ideas that will help you
to provide the right services in the right way for your customers.
Reviews of Take it from the Top can be found here
You can find out more and take a peek inside here:
Book 2 'Service and Support is a Team Game' is scheduled for publication on:
15th June 2012.
ITSM TV. Hear what I've got to say by watching this video from ITSM TV (go to 2.13 mins; 3.36 mins; 4.13 mins and 6.15 mins onwards):
My latest contributions to ITSMTV can be found here:
(go to video timings as follows:01.19; 01.52; 02.27; 02.54; 03.45 and 04.48)
Plus
The recordings of my webinars from BrightTALK Summit 'Service Desk Management can be accessed here:
'Are You Listening Yet?' http://www.brighttalk.com/r/k3h
Courses and Workshops 2012: Download the Jo Johns Education 2012 brochure here
To discuss your ITSM Education and Consultancy requirements please get in touch.
- Continual Service Improvement
- Service Desk/Help Desk Management
- Leadership and Management skills for IT managers
- Service Desk/Help Desk Analyst
skills and competencies
- IT Professionals behavioural skills and competencies
- Business relationship management
- Customer service skills
- Motivation and morale
- Delivering value for money
"There has
been a massive increase in morale and co-operation since Jo was over. My
gratitude to Jo for an excellent job done while she was here - it has
really turned
things around for us." - Service Desk Manager, CIE Dublin
email: joj@jojohnseducation.com
phone: +44(0)7980 611916 (M)
twitter: @JoJohnsTeach
